4982.2 POLICIES FOR DATA CENTER MANAGEMENT
(Revised 09/02)
Data Center Mission–Each data center shall have a statement of mission which states the data center's objectives and outlines the services provided by the center.
Data Center User Interaction–
- Each data center shall have a functional responsibility to provide liaison with the users of the center. This shall include establishing and maintaining user groups and forums appropriate to the requirements of the users and the mission of the center.
- Each data center shall make readily available a data center user guide which shall contain detailed and up-to-date descriptions of and instructions for the use of the various services offered by the center. This guide should describe the operational management processes required by user agencies to avail themselves of data center services including resources scheduling, problem management, system backup and recovery procedures and data communications network management.
Data Center Financial Management–This financial management policy is applicable to Teale and HWDC. Other data centers are to apply the philosophy and intent of this policy in the management of their centers consistent with the budget process applicable to their situation.
Each data center shall operate on a break-even cost basis by fiscal year (within any Government Code provision for carryover of operating surpluses or deficits), charging its users for units of service according to a published service rate schedule. The service rate schedule must be published on a fiscal year basis by April 15 of the year preceding the fiscal year for which the schedule is to be effective. The intent must be to maintain those rates throughout the entire fiscal year. Changes to the list of units of service or the rates must be announced at least 30 days in advance of the effective date. All details necessitating such change shall be available to the user community for review and comment during this 30-day period. Also available should be sample billing data from a prior period with the proposed rate changes incorporated so that users may determine the impact of such changes.
To assist users in their planning and budget preparation process, the center shall annually develop a general charging statement for inclusion in an appropriate Budget Letter issued by the Department of Finance.
Exchange of Data Between Data Centers–The exchange or transfer of data between data centers by intercoupling or telecommunications shall be made only with the approval of the Department of Finance. Requests for approval to exchange or transfer data between data centers must contain programmatic justification and describe how the exchange or transfer will be accomplished. The request must also clearly describe what safeguards will be established to provide data confidentiality and security in compliance with SAM Sections 4840-4845, Security and Risk Management Policy.
This section does not prohibit the transmission of data from the Department of Motor Vehicles to the Law Enforcement Data Center in order to obtain vehicle registration and driver license data for criminal justice purposes, or the transmission of data between centers in the same state agency.
